# Pawp Help Center

> Advice and help from the Pawp team

## About Pawp 

- [What Is Pawp?](http://help.pawp.com/en/articles/7153880-what-is-pawp.md): Learn a little more about Pawp and what we do.
- [The Pawp Base Membership](http://help.pawp.com/en/articles/8609893-the-pawp-base-membership.md): Learn more about the foundation of your Pawp experience
- [The Emergency Protection Coverage](http://help.pawp.com/en/articles/8609903-the-emergency-protection-coverage.md): Learn more about the Emergency Protection coverage
- [Pawp's Code of Conduct](http://help.pawp.com/en/articles/7203939-pawp-s-code-of-conduct.md): Read through our Code of Conduct.

## Signing Up

- [How To Use The Pawp Mobile App](http://help.pawp.com/en/articles/6950849-how-to-use-the-pawp-mobile-app.md): An overview of the Pawp mobile app experience.
- [An Overview of Health Assessments](http://help.pawp.com/en/articles/7933794-an-overview-of-health-assessments.md): Learn more about completing your pet's initial health assessment.

## Get Care

- [Speak With A Veterinary Professional](http://help.pawp.com/en/articles/7153906-speak-with-a-veterinary-professional.md): Learn more about how to start a Pawp visit.
- [About Our Veterinary Professionals](http://help.pawp.com/en/articles/4165406-about-our-veterinary-professionals.md): Learn more about our team of veterinary professionals.
- [Troubleshooting Video, Audio, and Upload Issues](http://help.pawp.com/en/articles/7960379-troubleshooting-video-audio-and-upload-issues.md): Learn how to add images and videos to your Vet Pro chat!
- [View and edit my pet's health details](http://help.pawp.com/en/articles/10751870-view-and-edit-my-pet-s-health-details.md): Learn how to edit your pet's information after a Health Assessment is completed

## Rx & Prescriptions

- [Eligibility & Prescription Visit Availability](http://help.pawp.com/en/articles/11530348-eligibility-prescription-visit-availability.md): Learn more about where Pawp offers prescription visits today
- [How Rx & Prescriptions Work](http://help.pawp.com/en/articles/11530111-how-rx-prescriptions-work.md)
- [Rx & Prescriptions Pricing](http://help.pawp.com/en/articles/11530186-rx-prescriptions-pricing.md)
- [Preparing For Your Prescription Visit](http://help.pawp.com/en/articles/11530300-preparing-for-your-prescription-visit.md)
- [Rescheduling, Canceling, and Missed Visits](http://help.pawp.com/en/articles/11168333-rescheduling-canceling-and-missed-visits.md)
- [Validating Prescription & Getting Medication](http://help.pawp.com/en/articles/11168344-validating-prescription-getting-medication.md)

## Pet Nutrition Recommendations 

- [Introducing Pet Nutrition Recommendations](http://help.pawp.com/en/articles/12069607-introducing-pet-nutrition-recommendations.md)
- [How Nutrition Recommendations Are Personalized to Your Pet\(s\)](http://help.pawp.com/en/articles/12069627-how-nutrition-recommendations-are-personalized-to-your-pet-s.md)
- [Brand Availability and How Brands Are Chosen](http://help.pawp.com/en/articles/12069642-brand-availability-and-how-brands-are-chosen.md)
- [Pricing, Order Support, and Everything Else](http://help.pawp.com/en/articles/12069645-pricing-order-support-and-everything-else.md)

## Emergency Protection

- [Emergency Protection Coverage Details](http://help.pawp.com/en/articles/6476957-emergency-protection-coverage-details.md): Learn more about your Emergency Protection.
- [How does Emergency Protection work?](http://help.pawp.com/en/articles/4385631-how-does-emergency-protection-work.md): Find out more about how your Emergency Protection works.
- [Is there a waiting period before my Emergency Protection starts?](http://help.pawp.com/en/articles/4798128-is-there-a-waiting-period-before-my-emergency-protection-starts.md): Find out more about how your Emergency Protection works
- [How do I apply for reimbursement after an emergency?](http://help.pawp.com/en/articles/7905080-how-do-i-apply-for-reimbursement-after-an-emergency.md): Learn how to apply for reimbursement after an emergency.
- [How do I accept payment for an approved Emergency Protection claim?](http://help.pawp.com/en/articles/6365684-how-do-i-accept-payment-for-an-approved-emergency-protection-claim.md): Find out more about how your Emergency Protection works.
- [Can I split my Emergency Protection across more than one emergency?](http://help.pawp.com/en/articles/4385750-can-i-split-my-emergency-protection-across-more-than-one-emergency.md): Find out more about how your Emergency Protection works.
- [What does Emergency Protection cover?](http://help.pawp.com/en/articles/4385743-what-does-emergency-protection-cover.md): Find out more about how your Emergency Protection works.
- [What's not covered by Emergency Protection?](http://help.pawp.com/en/articles/5801245-what-s-not-covered-by-emergency-protection.md): Find out more about how the Pawp Emergency Protection works.
- [Does Emergency Protection cover pre-existing conditions?](http://help.pawp.com/en/articles/4555322-does-emergency-protection-cover-pre-existing-conditions.md): Find out more about how your Emergency Protection works.
- [Can I use Emergency Protection and my pet insurance policy?](http://help.pawp.com/en/articles/4892521-can-i-use-emergency-protection-and-my-pet-insurance-policy.md): Find out more about how Emergency Protection works.
- [Emergency Protection Policy](http://help.pawp.com/en/articles/5333787-emergency-protection-policy.md): Find out more about how your Emergency Protection works.

## Pawp Pharmacy 

- [Does Pawp Write Prescriptions For My Pets?](http://help.pawp.com/en/articles/4165412-does-pawp-write-prescriptions-for-my-pets.md): Find out more about our digital health clinic
- [Placing A Pawp Pharmacy Order](http://help.pawp.com/en/articles/6085500-placing-a-pawp-pharmacy-order.md): Learn how to place an order through Pawp Pharmacy
- [Order Tracking And Updates](http://help.pawp.com/en/articles/6085539-order-tracking-and-updates.md)
- [Autoship For Pharmacy Orders](http://help.pawp.com/en/articles/6085542-autoship-for-pharmacy-orders.md): Learn more about Autoship for Pawp Pharmacy orders
- [Updating Autoship or Pharmacy Orders](http://help.pawp.com/en/articles/6085519-updating-autoship-or-pharmacy-orders.md)
- [Canceling Autoship/Pharmacy Orders](http://help.pawp.com/en/articles/6085529-canceling-autoship-pharmacy-orders.md): Learn how to manage your Autoship and Pharmacy Orders
- [Returns and Refunds For Pharmacy Orders](http://help.pawp.com/en/articles/6085543-returns-and-refunds-for-pharmacy-orders.md): Learn more about our policy on refunds and returns via Pawp Pharmacy

## Pet Insurance Partner Offers

- [Buying your Lemonade policy in the Pawp app — payments & billing](http://help.pawp.com/en/articles/15960246-buying-your-lemonade-policy-in-the-pawp-app-payments-billing.md): How buying a Lemonade policy in the Pawp app works, and who handles your payments and billing.
- [What’s the difference between Pawp’s Emergency Protection and pet insurance from Pawp Partners?](http://help.pawp.com/en/articles/12649214-what-s-the-difference-between-pawp-s-emergency-protection-and-pet-insurance-from-pawp-partners.md)
- [Who are Pawp's pet insurance partners, and how do they work with Pawp?](http://help.pawp.com/en/articles/12676815-who-are-pawp-s-pet-insurance-partners-and-how-do-they-work-with-pawp.md)
- [How do I get a personalized quote for my pet?](http://help.pawp.com/en/articles/12676825-how-do-i-get-a-personalized-quote-for-my-pet.md)
- [Claims, Customer Service, etc.](http://help.pawp.com/en/articles/12676902-claims-customer-service-etc.md)

## Partner offers & benefits

- [Pawp Perks For Employers](http://help.pawp.com/en/articles/5100203-pawp-perks-for-employers.md): Learn more about how Pawp's employee benefits work.
- [Pawp Perks For Employees](http://help.pawp.com/en/articles/5100228-pawp-perks-for-employees.md): Learn more about how Pawp's employee benefits work.