How do I get care?

Learn more about how to start a Pawp visit.

Pawp Team avatar
Written by Pawp Team
Updated over a week ago

Your team of veterinary doctors and nurses are available 24/7 for everything from quick questions to emergency situations. You can access care, no appointment required, via the Pawp app (available on iOS and Android). There's no limit to the amount of visits you can initiate, so feel free to check in and follow up whenever you need for continuous care.

To start a visit, please follow these instructions:

  1. Open the Pawp app on your compatible iOS or Android device.

  2. On the home screen (pictured below), click Get Care.

  3. Select the pet you'd like to talk about today on the next screen.

4. On the next screen(s), you'll go through a quick questionnaire, beginning with which best describes the reason for your cat's/dog's visit? Depending on your selection, you'll be asked a couple of follow-up questions to direct your conversation to the proper vet professional.

5. After completing the questionnaire, you'll see a pre-assessment of your pet's condition. Tap on Chat With A Vet Professional to enter the queue for conversations. Most conversations are accepted and initiated within 90 seconds.

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