At Pawp, we strive to make your billing and account management experience as simple as possible. You can review and update your billing information via pawp.com and the Pawp iOS or Android app. We've compiled a list of the most common billing questions and processes below:

When are membership fees billed to my payment method?

Your billing schedule depends on your particular membership plan and optional add-ons.

Annual Telehealth Plans

Our Annual Telehealth plan is our primary membership option today. Sometimes, you'll find a free trial offer with the Annual Telehealth plan. This membership option is billed on an annual basis, based on the date of signup, or based on the trial's expiration.

Signing up with a trial offer

If you sign up with a trial offer, you won't be charged immediately upon signup. We'll instead place a $0.00 authorization charge on your payment method to verify it's valid. Then you'll be charged $99.00 after the trial period ends. From there, you'll be billed on the anniversary of the trial conversion date moving forward.

Example 1: You sign up for a one-month trial on January 1, 2023. Your account will be billed $99.00 on January 31, 2023, and you'll be billed annually on January 31 moving forward.
Example 2: You sign up for a one-year trial on January 1, 2023. Your account will be billed $99.00 on January 1, 2024, and you'll be billed annually on January 1 moving forward.

Signing up without a trial offer

If you sign up without a trial offer, you'll be charged $99.00 immediately upon signup. From there, you'll be billed on the anniversary of your signup date moving forward.

Emergency Fund Add-on

The Emergency Fund add-on is optional and can be added to your Annual Telehealth plan at any time. Therefore, your billing due date for the add-on may not match the Annual Telehealth plan's due date. We charge the Emergency Fund add-on at a monthly rate of $14.00, separate from and in addition to the Annual Telehealth plan. Your due date is based on the date you purchase this add-on and is billed every 30 days from that date.

Please Note: You cannot have the Emergency Fund add-on without an Annual Telehealth plan.

Monthly Emergency Fund Plans

The Monthly Emergency Fund plan is a legacy option that we no longer offer to signups or reactivations. Nonetheless, all previous members are grandfathered into this plan with continuous payment from the date of signup. You're billed for this plan immediately upon signup and then every 30 days from that date.

What payment options are available to me?

Pawp is happy to accept the following payment methods:

Credit Cards (From All Major Providers)
Debit Cards (From All Major Providers)
Apple Pay
Google Pay

Please Note: Certain members may use Paypal as a payment method. These members can continue to be billed through Paypal, but we no longer offer this payment method.

How do I update my payment method?

You can update your payment method at any time. To update your payment method, select your platform and follow the instructions provided:

Desktop or Mobile Browser

Please click here to update your payment method. Select Manage > in the Billing section and enter your payment method information. Based on device, you may see an option for Apple Pay or Google Pay. Click or tap on Save to update your payment information.