Update: As of February 1st, Pawp is migrating to an app-only care experience. Please click here for more information.
While Pawp has moved its care experience entirely in-app, you may still use a desktop or mobile browser to access our website, account management features, and account documentation.
If you need to speak with a Pawp veterinary professional, you should log in to the Pawp app (iOS or Android) and tap on Get Care.
Below we explore how you can navigate Pawp through your desktop or mobile browser and what features are available to you outside of the app, including:
Membership & Billing
In the Membership & Billing tab, you can see your current membership and billing information. It is possible to purchase optional add-ons in this section as well as cancel a membership or add-on.
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Pharmacy Orders
If you have existing Pawp Pharmacy orders, click on Pharmacy Orders to bring up that information. You can see current and past orders as well as any existing auto-ship orders. In this view, it's possible to cancel existing autoship orders or see shipment information.
Contact Support
Your Pawp Support Team is available via live chat and email. We're available Monday through Friday 9 am to 9 pm ET. Click on Contact Support to access us via our live chat platform. Alternatively, you can email us at [email protected].
Frequently Asked Questions
We regularly update our FAQs here, where you can find answers to the most common Pawp-related questions. Click on Frequently Asked Questions to open up our library of questions and answers to get the information you need.
Documents
Click on the Documents link to access Pawp Emergency Fund documents. If you currently have access to the Emergency Fund, you'll see the associated documents here.