Why wouldn’t I use my Emergency Fund?

The Pawp Emergency Fund can only be used one time per year. If the final invoice for your emergency care ends up being substantially less that expected, you may want to pay out of pocket in order to save the Emergency Fund for another, more expensive emergency at a later date.

Is there a penalty for saving my Emergency Fund?

No! There is no penalty if you elect to save your Emergency Fund!

Why do I need to provide a copy of my invoice if I am not using my Emergency Fund for this emergency?

We need to ensure that you sought care for your pet when you were advised in order to prevent the same emergency from happening again. If you failed to seek timely emergency care and the same issue occurs again or continues, the Emergency Fund will not be applicable and you cannot apply for reimbursement.

By submitting proof of emergency care when electing to save your Emergency Fund, you’re ensuring that the Emergency Fund will be available for another emergency (which hopefully you won’t have!).

If you prefer to save your Emergency Fund and not use it to cover your emergency expenses, please follow these instructions:

  1. Ensure your pet has received the appropriate medical care as recommended by the treating veterinarian.

  2. Reach out to our Support Team at [email protected] with a copy of the emergency invoice attached to let us know that you want to save your Emergency Fund. You can use the following response:

    “Hi there,

    I am reaching out regarding my Emergency Fund after being referred for emergency care by a Pawp Veterinary Professional on [DATE]. I’m confirming that I will not be using my Emergency Fund for this emergency. Please find the invoice for the emergency care attached.”

  3. Our team will notate in our system you elected to save your Emergency Fund and you will receive an automated confirmation email. Your Emergency Fund will still be available should your pet have another unexpected emergency in the future.

Did this answer your question?