Do you need to talk to the Pawp Vet Pro Team? Navigate over to the Get Care section on navigation bar. You'll be presented with a three-step conversation flow before you're connected with a Vet Pro. This process should take less than 30 seconds to initiate.
First, you'll select a pet you'd like to chat about. If you don't see a particular pet listed, you can add them to your My pets section. You'll then select the issue or concern you have regarding that pet. On the third and final screen, you'll select Request conversation to be placed into the queue for a member of the Vet Pro Team.
Most conversations will commence within 90 seconds, if not sooner. During periods of high chat and call volume, this estimate may be a little higher. Also, keep in mind that emergency conversations are prioritized over non-emergency conversations.