In May 2022, we notified all members of an important change to our emergency fund payment process - we no longer pay the clinic directly in a covered emergency.
Why did Pawp make this decision?
Our entire team didn't come to this decision easily, and plenty of debate occurred internally on this change. In the end, we made this decision for a variety of business reasons, but Pawp now administers the emergency fund under a claim and reimbursement model. This change is necessary to continue offering the emergency fund to pet parents across the country. The $3,000 emergency fund remains accessible to members under applicable memberships.
We know this change won't be popular among every member, but Pawp believes these changes will allow us to produce major changes and improvements within the pet care industry as a whole. Members will continue to see these developments throughout the current year and well into the future, too.
What does this mean for members?
After your emergency fund is activated, you'll be required to pay the clinic out of pocket and file the Emergency Fund Application for reimbursement. Our Claims Procesing Team will review the information and approve your application for payment. We've partnered with a trusted company to provide convenient reimbursement options for members via direct deposit or physical check.
If you have further questions or concerns about these changes, don't hesitate to reach out to [email protected].