Pawp partners with Routable for speedy and secure reimbursements to our members. After your claim is processed and approved, we'll initiate the reimbursement process. This consists of an email with a secure link to choose your payment option, where you'll then be able to track your payment and estimated delivery date.

The following two payment options are available for approved reimbursements:

Option 1 (Recommended): Accept a secure direct deposit into your bank account

  • 2-3 business days on average for processing time

You'll receive an estimated deposit date after connecting your bank account via Plaid, a secure financial platform.

Option 2: Physical Check

  • 5-10 business days on average for processing and shipping time

How It Works

Once you click on the secure link in the payment email, you'll be brought to Routable's payment portal. You'll be asked to provide your routing and account number for a US-based checking account. Routable verifies this account through either a direct link to your account via login (instant) or by using test deposits (1-2 business days).

Within 1-2 business days, the test deposits will hit the account in question. You'll receive an email with a link to verify the deposits. The link takes you to Routable's payment portal again, and the payment will be initiated upon verification of the test deposits.

Adding a Bank Account

Verifying A Bank Account

Did you lose the initial email from Pawp?

Please email [email protected], and we'll have the email resent to the email address on file for your Pawp membership and account.

Are you experiencing technical issues with completing the process?

Please email [email protected] for information and assistance.

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