Our website and video chat platform are optimized for modern web browsers, computers and smartphones. If you encounter issues like intermittent audio, choppy video quality, or anything else, you’ll want to keep the following things in mind:

Choppy Audio and/or Poor Video Quality

The most likely cause of choppy audio or poor video quality is a weak internet connection. We recommend connecting to your home’s WiFi network in lieu of an LTE/5G connection. Otherwise, an ethernet connection to a desktop or laptop will often provide a more stable connection than a wireless-connected smartphone.

We recommend a 10 Mbps internet connection or faster for a seamless video chat experience.

The Pawp Website Won’t Load or Functions Improperly

Pawp.com and the video chat platform is optimized to run well on modern web browsers. Nonetheless, we recommend using Google Chrome, Safari, or Mozilla Firefox to access our website and chat platform. Less common web browsers or mobile browsers may result in a suboptimal experience.

You’re Presented With A Blank Screen

If you encounter a blank screen at Pawp.com, we recommend disabling any ad or cookie blockers associated with your web browser. These tools can interfere with the functionality of the website and lead to blank screens or similar issues that hinder use of the platform.

Video Doesn’t Work

When you start your first video chat, we’ll request access to your device’s microphone and camera. You’ll need to enable both of these permissions for the video chat to function properly with two-way video and two-way audio. Please check your browser’s enabled permissions and settings to ensure both permissions have been granted.

Audio Doesn’t Work

When you start your first video chat, we’ll request access to your device’s microphone and camera. You’ll need to enable both of these permissions for the video chat to function properly with two-way video and two-way audio. Please check your browser’s enabled permissions and settings to ensure both permissions have been granted.

Pawp is optimized to run on all modern web browsers (Chrome, Safari, etc.), however, we have found that Google Chrome offers the most seamless and consistent video chat connection. If you’re having trouble connecting to our Vet Pro team on video, please install Google Chrome and try again. If you’re still having trouble, feel free to reach out to our Support team for further assistance!

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