Sending Gift Memberships
Upon purchasing the gift, you have the option to specify the date you'd like your recipient to receive their gift membership. It can be on your date of purchase or a future date of your choice. The send date cannot exceed 6 months from purchase.
You'll select your send date when entering the gift details. You’ll also be able to send in a personalized note to go along with your gift:
Receiving Gift Memberships
After choosing a send date, your gift membership and message will be sent based on that selection. The recipient will see your name and the holiday message you have written to go along with your gift. The gift will be sent within a few minutes of checkout if no specific date is selected.
Redeeming Gift Memberships
The gift recipient will receive an email with instructions on how to redeem their gift on the date specified by the gift sender. Redeeming a gift costs nothing for the recipient (obviously), but we do ask for a payment method to leave on file in order to ensure a seamless auto-renewal after the 6-month gifted period ends, and to maintain emergency coverage for their pet. A reminder will be sent to the recipient 30 days prior to renewal.
Here's how to redeem your Pawp e-Gift:
Find the email you received from Pawp and select Activate Membership Now. It will look something like this:
You'll be redirected to a page that outlines what your membership includes. Select Redeem Now from the bottom of the page.
Then, we'll ask you a few quick questions about your pet to get your pet's profile set up properly.
Next, we'll confirm your contact details to make sure everything is on file.
Finally, we'll ask for a payment method to keep on file. Select Claim Membership, and you're all set!
Why do we ask for your payment method?
After your membership is activated and you've passed the 14-day wait period, you'll have access to our $3,000 emergency fund for one pet emergency per year. We don't want you to suddenly lose this emergency coverage, so we need to keep a payment method on file for a seamless auto-renewal.