Pawp isn't a traditional pet insurance product, and we work a bit differently than those products. Our monthly membership includes a $3,000 emergency fund for life-threatening emergencies involving domestic cats and dogs. In a covered emergency, we provide a direct payment to your office or clinic. Our Administrative Team processes these payments over the phone on behalf of our mutual client.
We strive to provide payment, up to the emergency fund limit, in the same timeframe it takes your office to complete the emergency treatment. Although we don't require a deductible or copay, Pawp does require members to post any deposit required by your office upfront. Our Administrative Team will remit payment, including the initial deposit (if applicable), once the final invoice is available.
How Our Payment Process Works
Once a Pawp member’s emergency fund has been activated, they’re instructed to take their animal to the nearest clinic as soon as possible, at most within 4 hours of emergency fund activation. They have already been pre-approved for their emergency funds upon arriving at your clinic. The emergency fund will provide payment for the final emergency invoice issued, up to $3,000. If your clinic requires a deposit upon arrival, this is something the pet owner is responsible for providing, however, it would be reimbursed to the member upon our payment for the final invoice.
Upon completion of the emergency treatment for the pet, here are the steps you need to take:
Email a copy of the final invoice to [email protected].
Please make sure to include the first and last name of the client as well as the pet being treated within the subject line of the email.
Please make sure the invoice has up-to-date contact information for your clinic. We’ll be calling the phone number listed on the invoice in order to process the payment.
After receiving the invoice, we’ll review it and call your clinic to process the payment with a credit card on behalf of the user. All invoices are reviewed within 30 minutes of receipt.
We don’t need you to install any software, train any staff or take up any more of your time, other than for accepting payment over the phone from us on behalf of the pet parent. If you have any questions at all about our emergency fund, or if you’d like to talk to us about supplying the Pawp membership to your clients, please get in touch with us at +1-833-365-0001 .