Before chatting with the Pawp Vet Team or activating the emergency fund, you're required to add a photo of each pet on the membership. We make this process simple and straightforward on computers and mobile devices.

Step 1: Log into your Pawp membership portal and select My pets on the left-hand navigation menu. The blue dropdown menu lists all pets on your Pawp membership, and you'll select the pet profile of the appropriate pet to add a new photo.

Step 2: After selecting the appropriate pet, click or tap the Edit button next to General information. Click or tap on the image under Profile image.

Step 3: The upload tool will launch, and you'll select the photo you want to apply to your pet's profile. If you're on a mobile device, the upload tool will look different than the screenshot below.

Step 4: After selecting Open on the upload tool, you'll scroll to the bottom of the pet profile page and hit the blue Save button to finalize the upload.

Once you select a photo and confirm the upload, the default icon (or existing photo) will refresh with the photo you've selected.

You're good to go!

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