If you suspect you're having an emergency, you are required to video call a Pawp Veterinary Professional or provide a video recording of your pet in order to determine whether the issue qualifies for the emergency fund.

We have this requirement in place for the following reasons:

  1. In case of a life-threatening emergency, it's in the best interest of your pet to receive a professional opinion as soon as possible. Our team of Pawp Veterinary professionals are here to help provide first aid advice and emergency triage 24 hours a day, and they respond within 2 minutes.

  2. To ensure that the emergency fund is used for its intended purpose.

  3. To protect the integrity of our service.

Ultimately, it is at the discretion of our veterinary professionals to determine if your pet needs immediate care and qualifies for the emergency fund. Each situation and pet is unique, and determining the emergency depends heavily on breed, age, weight, and other characteristics. You will not have access to the emergency fund if the pet has been admitted prior to contacting one of our veterinary professionals for funds.

Learn how to initiate a video call with our team here.

In order to record a video that can be properly assessed, you must:

  • Record at least 90 seconds of clear video

  • Show your pet’s whole body for at least 30 seconds

  • Show a close up of the face and any other areas of concern

  • Our vets need to assess breathing rate (show thorax movements for at least 15 seconds), state of consciousness, ability to move (call your pet by name), and response to stimuli (noises, moving objects in visual field, touch your pet)

  • Keep the frame as steady as possible - record and send more than one video if needed

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