Please see the terms and conditions you should be aware of about your emergency fund below:

  • There is a 14-day mandatory wait period upon starting your Pawp membership before the emergency fund is available to you. If you have just signed up and our team member determines you are having an emergency and need immediate care for your pet, the $3,000 fund will not yet be at your disposal. If you cancel and reactivate your account, you will have a mandatory 14-day wait period after reactivating.

  • The emergency fund is only available to you if monthly payments are made continuously and without interruption. If the payment method we have on file for you fails, you will lose access to your emergency fund. If you cancel your account, you will lose access to your fund. You can update your payment method here.

  • If you suspect your pet is having a life-threatening emergency and needs immediate care, you must consult our veterinary professionals before gaining access to your emergency fund. All emergencies must be assessed and referred by one of our veterinary professionals through the Pawp platform. You can talk to a team member here. A live face to face video call or a video recording is mandatory to determine if it is an emergency or not.

  • The Emergency Fund only pays for the initial emergency care. All other follow up care is at the expense of the pet owner.

  • Clients can not access any funds if the pet has been admitted prior to contacting one of our veterinary team for funds.

  • You have up to a maximum of 4 hours to take your pet to an emergency clinic or any vet clinic of your choice after being referred by our veterinary professionals. If you exceed the 4 hour period to use your emergency funds, the funds will not be released for your pet's care.

  • You may be required to provide proof of ownership of your pet in the form of a pet license or registration.

  • Your emergency fund is non-transferable to other parties and their pets. Funds are non-transferable to the pet owner.

  • Funds are restricted to a one-time pay-out regardless of the amount but up to $3,000.

  • The Pawp Emergency Fund only covers cats and dogs, no other animals.

  • Some clinics require a deposit before accepting your pet for evaluation. Pawp cannot provide the deposit for you, however, upon receiving the final invoice, the deposit will be included in the final payment issued by Pawp. This means whatever deposit you left upon checking in will be credited back to your account at the discretion of the clinic.

  • You will not qualify for the Pawp Emergency Fund if our veterinary professionals have previously recommended a visit to your vet clinic and you failed to comply. Waiting to take your pet in for medical care can result in an unnecessary emergency for your pet and we do not support medical negligence.

  • You can take your pet to any veterinary clinic located within the United States.

  • The emergency fund will not cover additional costs associated with euthanasia, such as cremation or memorabilia.

  • We do not cover emergencies associated with breeding or pregnancy issues.

  • In order to gain access to your emergency fund, we require completed profiles for all of your pets with their name, age, weight, breed, and a clear photo. If this information is missing, you will not have access to your emergency fund.

  • We pay for any immediate life-threatening emergency vet service required.

  • We require a copy of the Emergency Vet Bill emailed to [email protected].

  • Funds are only paid to a registered vet clinic or Emergency Vet Clinic at the time of a life-threatening emergency.

See our complete terms & conditions here. As always, you can reach out to [email protected] if you have any questions or concerns.

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