You have up to 8 hours to check your pet into a veterinary hospital for care once you've been referred by our Veterinary Professionals. You may choose any licensed veterinary hospital within the United States to seek care for your pet. Because emergencies require immediate care, we strictly enforce the 8 hour timeframe to ensure your pet is seen in a timely manner.

The 8 hour requirement specifically refers to the check-in time and admitting of your pet to a hospital for care. Because every pet's situation is unique, the duration of hospitalization does not affect this requirement or eligibility to receive Emergency Fund reimbursement.

Please note: You will not be eligible to use your Emergency Fund if our Veterinary Professionals have previously recommended a visit to your veterinarian and you failed to comply. Delaying care can result in an unnecessary emergency for your pet and we do not support medical negligence.

Did this answer your question?