Your emergency fund is available at your clinic of choice for a maximum of 4 hours after being referred by our veterinary professionals. The 4 hour limit is in place to make sure that your pet gets the care they need as soon as possible. An emergency requires that your pet get immediate care.

The four-hour requirement specifically applies to check-in and admittance at the clinic. Once that requirement has been met, the duration of your pet's treatment does not matter in regards to this requirement and the emergency fund coverage.

Please note: You will not qualify for your emergency fund if our veterinary professaionals have previously recommended a visit to your vet clinic and you failed to comply. Waiting for medical care can result in an unnecessary emergency for your pet and we do not support medical negligence.

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