Your emergency fund is available at your clinic of choice for a maximum of 4 hours after being referred by our vets. The 4 hour limit is in place to make sure that your pet gets the care they need as soon as possible. An emergency requires that your pet get immediate care.

Please note, you will not qualify for your emergency fund if our Vets have previously recommended a visit to your vet clinic and you failed to comply. Waiting for medical care can result in an unnecessary emergency for your pet and we do not support medical negligence.

Please see our guide to emergencies below:


Must seek vet care immediately and leave for help now


Highly recommended that the pet be seen within 24 hours


The pet owner can make the next available appointment with their Vet (Within 3 days)


May need to see a vet at some point in the future


Situation resolved

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