If you suspect your pet is having an emergency and needs immediate care, you must consult our veterinarians before gaining access to your emergency fund. All emergencies must be assessed and referred by one of our vets through the Pawp platform. You can talk to a vet here. A live face to face video call or a video recording is mandatory to determine if it is an emergency or not. You will not have access to the fund if the pet has been admitted prior to contacting one our vets for funds.

If the vet instructs you to go to a clinic immediately to seek care, they will activate your fund and you'll be emailed instructions on what to do when you arrive at the clinic. You can read more here.

The vet must to determine that you're having an emergency and use the term Emergency in order for your funds to be activated. The fund will not be activated for issues that can be resolved if the pet is seen within 24 hours, or that do not require immediate attention.

Please see our guide to emergencies below:

EMERGENCY

Must seek vet care immediately, must leave for help now. This is the only type of situation that is covered by the emergency fund.

CRITICAL

Highly recommended that the pet be seen within 24 hours - NOT COVERED

URGENT

The pet owner can make the next available appointment with their Vet (Within 3 days) - NOT COVERED

NON-URGENT

May need to see a vet at some point in the future - NOT COVERED

NO ACTION REQUIRED

Situation resolved - NOT COVERED

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