We recommend you consult with a licensed Veterinary Professional for advice any time you are concerned about your pet's health and wellbeing. Pawp's licensed Veterinary Professionals are available 24/7 and you can connect with our team by clicking here.

Our Veterinary Professional will ask you questions about what is going on with your pet and may invite you to join a live video call. During the live video call, our experienced Veterinary Professional will triage your pet's condition and provide you with individualized next best steps to help you care for your pet.

Please note: You may chat in at any time, but in order for our Veterinary Professional to appropriately triage your pet in the case of a potential emergency, your pet must be visible on a live video call. If you are unable to join the live video call with your pet, our ability to provide individualized advice becomes limited. Our Veterinary Professional will determine if, and to what extent, your pet may need care based on the signs and symptoms noted during triage.

If our Veterinary Professional refers you to seek immediate emergency care after they triage your pet on a live video call, we will email you instructions on applying for the Emergency Fund for reimbursement. We advise you to first seek veterinary care and then, once your pet is discharged from the hospital, apply for reimbursement.


An emergency is defined as a life-threatening situation, determined by a Pawp Veterinary Professional, based on the signs and symptoms that the pet is exhibiting.

Emergencies include, but are not limited to:

  • Toxic Ingestion

  • Choking & Difficulty Breathing

  • Severe Blockages

The examples above are not an exhaustive list. Every emergency must be verified by Pawp's licensed Veterinary Professional team by triage performed on a live video call.

We will not cover your emergency expenses if you have not been referred for immediate emergency care by a Pawp Veterinary Professional. You will not have access to the Emergency Fund if your pet has been admitted for care prior to contacting one of our team members.

Read the complete Emergency Fund Rules & Regulations here.

Exclusions from coverage can be found here.

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