If you believe your pet is having a life-threatening emergency and need to access your emergency fund, please complete the following steps:

  • Sign in to your Pawp account here.

  • Select Talk To A Vet on the right-hand corner of the page. Then select the red icon that says, I have an emergency now.

  • In order to determine the emergency, you are required to video call or provide a video recording of your pet at the time of speaking to our vets. Ultimately, it is at the discretion of our vets to determine if your pet needs immediate care and qualifies for the emergency fund. Each situation and pet is unique, and determining the emergency depends heavily on breed, age, weight and other characteristics. You will not have access to the emergency fund if the pet has been admitted prior to contacting one of our vets for funds

  • After the emergency is confirmed, the vet will instruct you to go to the closest emergency clinic or a vet clinic of your choice immediately. You must take your pet to the emergency clinic within 4 hours of referral in order to have access to your fund. Please note, you can go to any vet clinic of your choice, it does not need to be an emergency clinic.

  • When you arrive at the clinic, you should admit your pet for care. At certain clinics, you may be asked for a deposit upfront, which will be reimbursed by the end of your visit.

  • After you receive the final invoice, you should ask the receptionist or vet technician to call +1-833-672-0026 for our team to confirm and review the charges. You can also send a picture of the invoice to [email protected].

  • After our review, we will provide payment up to $3,000 for your vet bill, including a deposit left upon arrival if applicable. This is paid directly to the clinic. We do not reimburse anything to you, we only provide payment directly to the clinic.

  • Once the invoice is paid, you're free to leave with your pet 😊.

Please note, you must contact our vets prior to visiting an emergency clinic for a complete assessment and referral. Unfortunately, we cannot provide payment for your vet bill without a referral from one of our vets.

In order to record a video that can be properly assessed, you must:

  • Record at least 1 and a half minutes

  • Show your pet’s whole body for 30 seconds minimum

  • Show a close up of the face and any other parts of concern

  • We need to assess at least: Breathing rate (show thorax movements for at least 15 seconds), state of consciousness and ability to move (call your pet by name), response to stimuli (noises, moving objects in visual field, touch your pet)

  • Keep the frame as steady as possible. Record and send more than one video if needed.

Did this answer your question?