Our experienced team of licensed veterinary doctors and nurses is here to help you 24/7. We have a thorough interview process, and each veterinary professional on board has been vetted with the utmost care to ensure your best friends are in the best hands.
They are highly trained for a virtual environment, but also have at least 5 years of hands-on clinical experience (in many cases, a lot more)! They're also pet parents themselves who understand how important both expertise and empathy are in veterinary care.
Our team of veterinary professionals provides teletriage and teleadvice services. Teletriage is the safe, appropriate, and timely assessment and management (immediate referral to a veterinarian or not) of animal patients via virtual consultation with their owners.
In assessing a patient's condition virtually, the veterinary professional determines urgency and the need for immediate referral to a veterinarian based on the owner's (or responsible party's) report of history and clinical signs, often supplemented by visual (e.g., photographs, video) information. A diagnosis is not rendered. The essence of teletriage is to make good and safe decisions regarding a patient's disposition (immediate referral to a veterinarian or not), under conditions of uncertainty and urgency.