Delivery times can vary depending on the items you have purchased:  

All items: 

  • Non-pharmacy items are typically delivered 2 business days after placing your order, given that it was placed before 3 p.m. You can see the status of your order in Your Orders.

Examples: 

  • An order placed on Tuesday at 11 a.m. will be delivered by end of day Thursday. 
  • An order placed on Wednesday at 5 p.m. will be delivered by end of day Monday. 

Pharmacy items:

  • Pharmacy items are delivered 2-4 business days after receiving your pet's prescription from your vet, depending on your location. Please keep in mind that delivery times vary depending on how quickly we receive your prescription from your veterinarian. You will receive a tracking number from our team once your order has been shipped, but you can always check the status of your order on the Your Orders page. 

Examples: 

  • An order placed on Tuesday at 11 a.m. with script approval by end day, will be shipped Wednesday and delivered within 2-4 days following. 
  • An order placed on Tuesday at 11 a.m. with script approval on Friday at 3 p.m. will be shipped on Monday and delivered within 2-4 days following. 

Select items for same-day delivery in New York City:

  • New York City residents in Brooklyn, Manhattan, and Queens can order select items for same-day delivery. You'll receive your items between 6 p.m. and 9 p.m. on the day that you placed the order if placed before 5 p.m. If you won’t be home to receive your package, simply let us know at [email protected], and we'll schedule your delivery for another day. 

Examples: 

  • An order placed on Tuesday at 3 p.m. will be delivered on Tuesday between 6-9 p.m.
  • An order placed on Tuesday at 6 p.m. will be delivered on Wednesday between 6-9 p.m.

If you have any questions regarding delivery times or tracking your orders, please reach out to [email protected] or chat with us at pawp.com, and we'll get you the answers you need! 😊



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