You can file an Emergency Protection claim using the Pawp app, anytime 24/7! You can access the application for reimbursement by visiting the Protect tab in the Pawp app on your iOS or Android device.

You will need to submit your claim within 14 days after your pet has their in-person visit with a veterinary provider in order for it to be processed.

When submitting, you'll be asked to provide details about your pet's in-person treatment. Then you'll be prompted to upload a complete medical record of the treatment and the paid, finalized invoice. These documents are required to submit your application.

If our claims administrator requires additional documentation, you'll receive a notification via email. Please ensure you've whitelisted Pawp with your email service provider so that messages arrive in your inbox rather than your Spam or Junk folders. We recommend checking all folders for these time-sensitive updates/requests.