Need to cancel your order? No problem! You can manage existing Autoship and standalone Pharmacy orders on our website or mobile apps.
Cancel Autoship/Pharmacy Orders On Our Website
Log into your membership portal at pawp.com. In the main menu, you'll see and want to click on Pharmacy Orders. The My Orders tab provides a running ledger of your past orders and current Autoship orders. Click on View Order to manage that particular order. You can cancel future Autoship orders on a per-order basis from this screen.
If you need to cancel a Pharmacy order that hasn't shipped yet or need assistance with anything else, please email [email protected] for help!
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Cancel Autoship/Pharmacy Orders On Our Apps
Similarly, you can access My Pharmacy Orders from the Pawp iOS or Pawp Android app. Tapping on that button will take you to My Orders, where you can view current and past orders. You can cancel any active Autoship orders from this screen as well.
If you need to cancel a Pharmacy order that hasn't shipped yet or need assistance with anything else, please email [email protected] for help!
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