We've made it simple for you to manage your Pawp membership on your own time and terms. If you need to cancel your membership for any reason, please follow the instructions outlined below!
Cancel a membership on iOS or Android
From the Pawp iOS or Pawp Android app, tap on your initials in the top-right corner of the home screen.
Tap on Membership.
Tap on Manage Membership.
Tap on Cancel Membership.
In the window that opens, select a cancellation reason.
Select I'm Ready To Cancel.
What happens to my add-on(s) if I cancel?
If you have Emergency Protection or Flea & Tick Protection add-ons, and you cancel your Pawp membership, your add-ons will be canceled at the end of the term for the base Pawp membership. This means that those add-ons will continue to bill until the end of your original annual membership period. To cancel those add-ons early, please follow the steps below.
Pawp memberships sponsored through a Walmart+ membership terminate immediately upon cancellation, including any add-ons tied to the account.
Cancel the Emergency Protection add-on
From the Pawp iOS or Pawp Android app, tap on your initials in the top-right corner of the home screen.
Tap on Add-ons.
Tap on Emergency Protection.
Select the option to cancel your Emergency Protection add-on.
Cancel the Flea & Tick Protection add-on
If you want to cancel your Flea & Tick Protection add-on, please contact us at [email protected] for further assistance.