This article is about pet insurance from Pawp's insurance partners. This does not apply to Pawp's Emergency Protection, which is a separate benefit offered directly by Pawp. To learn more about Emergency Protection, visit The Emergency Protection Coverage.
Lemonade is one of Pawp's pet insurance partners, and you can purchase a Lemonade policy right inside the Pawp app instead of going to a separate website. Here's what that means for your payments and billing.
Am I paying Pawp for my insurance?
No. Your policy is provided and billed by Lemonade, not Pawp. Even though you complete your purchase inside the Pawp app, your premium is paid directly to Lemonade — and the charge on your bank or card statement will appear as Lemonade, not Pawp.
Does Pawp store my payment information?
No. When you purchase your Lemonade policy in the app, you enter your payment details for Lemonade's billing. Pawp doesn't store your payment method or process your payment premium.
Who handles my billing after I buy?
Lemonade does. All payments, billing, claims, coverage changes, and renewals are managed directly by Lemonade. Pawp never processes or manages your insurance payments — we simply make it easy to find and start the right coverage.
Who do I contact about a billing or payment issue?
Please reach out to Lemonade's support team directly at [email protected], since they manage all billing and payments for your policy. Pawp is always happy to help point you in the right direction if you're unsure where to start.