All claims, policy updates, and renewals are managed directly through your insurance provider’s website or app. Once your policy is active, your provider will send you instructions on how to access your account, file a claim, and manage your plan — so you always know exactly where to go for support.

If you have questions about billing, claims, or your coverage of your Pet Insurance, please reach out directly to the insurance provider’s customer support team. They handle all policy servicing and account management. Pawp doesn’t manage partner insurance policies but is always here to help guide you if you’re unsure where to start.